Appointment Cancellation Policy in Pickerington, Ohio

Plans change.
A little notice helps.

Your appointment is time set aside just for you. If you need to cancel, please give us at least 12 hours’ notice so we have a chance to offer that time to someone else.

Call (614) 604-6358

If we’re closed, please leave a voicemail.

12hours’ notice

Cancel at least 12 hours before your appointment to avoid a cancellation charge.

The essentials

Clear expectations. More peace of mind.

Cancel with notice

You may cancel without charge at least 12 hours before your scheduled appointment.

Less than 12 hours

If you do not give us at least 12 hours’ notice, you will be charged the full price of your scheduled service.

Arrive a little early

Please arrive 5–10 minutes before your appointment so you have time to settle in.

If you’re running late

We cannot extend your appointment beyond its scheduled end time. If you arrive late, that time will be deducted from your session, and full payment will still be expected.

Please call us if you’re delayed: (614) 604-6358.

If we cancel on you

If we have to cancel at short notice because of a team member’s call-off, we will give you a “free late cancel” in return.

That gives you one late cancellation without the usual charge.

Weather & closures

If we cannot keep your appointment, we will call you with as much notice as possible.

Reception coverage begins at 9 a.m. If your appointment is before 9 a.m., no one will be available to answer the phone. Please leave a voicemail.

Payment for late cancellations

If the credit card reserved for payment does not successfully authorize, we will send a paper invoice.

If that invoice is not paid within 30 days of receipt, it will be sent to collections.

Before your appointment

A few helpful answers

How do I cancel when you’re closed?

Call (614) 604-6358 and leave a voicemail. The same 12-hour notice requirement applies.

Will I be charged if I cancel at least 12 hours ahead?

No. You may cancel without charge when you give at least 12 hours’ notice.

Can my session run longer if I arrive late?

No. Your appointment will still end at its scheduled time, and the full service price applies.

What should I know before my first visit?

Our first visit guide walks you through intake forms, arrival, and getting comfortable.

Need to change your plans?

Call us as soon as you know. We appreciate you helping us care for everyone’s time.