Cancellation Policy for your
Massage Appointment

Please arrive between five and ten minutes before your scheduled massage appointment time in order to ensure
a full massage session.

If you arrive before your scheduled appointment time, please wait until about 5 minutes prior to your start time to come in.

• You may cancel your appointment without charge 12 hours prior to your scheduled massage appointment.

Messages are fine; we would rather have you cancel over voice mail than not at all.

• Sorry, we cannot go over your appointment time. If you are late, the time will be deducted from your session. No
deductions of session fee if you are late.

• If you do not call to cancel your massage appointment or do not show up for your scheduled
appointment, you will be charged full price for the scheduled service.

If your credit card you reserved for payment does not successfully authorize for payment, you will be sent a paper
invoice.

If the paper invoice is not paid within 30 days of receipt, the invoice will be sent to
collections.

Weather Policy

If we for any reason cannot make your appointment, we will call you with as much notice as possible. Please remember that we do not have a receptionist in until 9:30am. If your appointment is before 9:30am, there will be no one available to answer the phone.

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Frequently Asked Questions

Your First Session