Massage & Spa FAQs in Pickerington, Ohio
Wondering about something?
You’re in good company.
What do I wear? Can I ask for less pressure? What if I fall asleep? You don’t have to know everything before you walk in.
Here are answers to the questions we hear most at Body Ache Escape.
Just honest answers.
And if yours isn’t here, we’re happy to help.
Planning your visit
How do I book an appointment?
Book online, or call or text (614) 604-6358. If you’re not sure what to choose, tell us what you’re looking for and we’ll help.
What should I do before my first visit?
Complete your client intake forms and arrive 5–10 minutes early. Your provider will talk with you about your goals and preferences. Our first visit guide walks you through the details.
Where are you located?
Find us at 180 Postage Cir, Suite 100, Pickerington, OH 43147, in the shopping center with Zettler Hardware near Hill Road and Postage Circle. Get directions and reception hours.
What if I need to cancel or I’m running late?
Please give at least 12 hours’ notice to cancel without a charge. With less notice, the full service price applies. If we’re closed, leave a voicemail. Late arrivals still finish at the scheduled end time, with full payment expected. Read the full cancellation policy.
Getting comfortable with massage
Do I have to undress completely?
No. Undress only to your comfort level. Your therapist will step out while you get ready, and you’ll be covered with a sheet or blanket during your massage, with only the area being worked on uncovered. Talk with your therapist about any preferences or areas you’d like to skip.
Can I ask for more or less pressure?
Absolutely. You don’t need to push through discomfort or wait until the session is over. Let your therapist know what feels right, and ask for adjustments at any time. You can also browse our team by light, medium, or deep pressure before booking.
What if I feel self-conscious?
You’re welcome here as you are. You don’t need a certain body type, a fresh pedicure, or the perfect words. Tell us what would help you feel comfortable. Your preferences and boundaries matter. Read more about feeling comfortable with massage.
Do I need to talk during my massage?
Only if you want to. You can enjoy a quiet session, chat, or change your mind halfway through. Please do speak up about comfort, pressure, temperature, or anything you need.
Is it okay if I fall asleep?
Yes. It happens, and you don’t need to feel embarrassed. Let yourself relax. Your therapist can check in when needed.
Can I choose my therapist?
Yes. Read our team bios to explore styles and pressure preferences, or call us for help finding a fit. Availability varies by provider.
Choosing your care
Which massage should I choose?
Start with what you want help with and the pressure you enjoy. Our massage menu explains the options. If you’re unsure, call us rather than feeling you have to figure it all out yourself.
What do Licensed, Advanced, and Master mean?
These are our massage therapist levels, based on our experience and training criteria. Each provider also has their own strengths and pressure range. A higher level doesn’t automatically mean deeper pressure. See the current massage menu and prices, then explore the team to find your fit.
Do you offer couples massage?
Yes. Please call (614) 604-6358 to schedule. Couples massage isn’t available for online scheduling because we need to coordinate two therapists at the same time. Learn about couples massage.
How do I choose a facial?
Tell your esthetician about your skin concerns, current routine, and what you hope to get from your visit. Our facial menu is a good place to explore, and we can help you choose before booking.
Do you offer more than massage and facials?
Yes. Explore infrared sauna, zero-gravity chair massage, and our wellness service overview to find more ways to make time for yourself.
Prices, gifts & the Body Bank
Where can I find current prices?
See our massage menu and facial menu for service options and pricing. Sauna and chair massage details are on their individual pages. Call if you’d like help comparing options.
Can I use my HSA or FSA?
Eligibility depends on your plan and the service. Check with your plan administrator before booking, including whether documentation is required. A payment card being accepted doesn’t by itself establish eligibility.
Do you sell gift certificates?
Yes. Visit our gift certificate page for the purchase link, amount ideas, and terms.
How does the Body Bank work?
Your $59 monthly payment goes into your account as credit toward services and products. Members receive 10% off eligible services and products, with exclusions. A 12-month commitment and cancellation terms apply. See the full Body Bank benefits and terms.
Want to read a little more?
A few favorites from our longer answers.
Still have a question? Ask us.
We’d rather help you feel comfortable than leave you wondering.
